Hello, I live in France. I have bought the following bluetooth keyboard some years ago : https://www.microsoft.com/fr-fr/p/clavier-microsoft-all-in-one-media-keyboard/8ttd9j9jnsf0?cid=msft_web_collection A very simple but awesome product. Unfortunately, I have lost the dongle. Would any other dongle work? If no, any driver is required? Living in France, I don't think I can ask Microsoft to send me a new dongle, but I'm not sure. Thank you very much for your help.
Not Monitored Tag not monitored by Microsoft. 38,607 questions Sign in to follow 4 comments Hide comments for this question Report a concern I have the same question I have the same question 2Microsoft isn't too concerned about e-waste, as seen in this example and in the unnecessary obliteration of many PCs through the Windows 11 requirements. That's just awful.
5 votes Report a concern Momo 11 Reputation points 2022-10-14T13:15:46.313+00:00Hello, I have the same issue. Since the dongle stretches a "meter and half" from the USB port it is not so uncommon one to forget and flex it to breakage when moving the PC. As I did :). So I opened it and took the PCB to a microelectronics technician. He observed it and said that there is a broken capacitor which makes it difficult to be measured and from there to be determined and ordered. All other damage is pretty common to fix - just repairing some lead tracks and connections. And it will cost around 15 to 20 bucks. The problem is that Microsoft not only does not provide spare universal dongle, but does not provide any technical documentation of dongle PCB circuitry from where one can see what are the parts and connections and find a way to Fix on their own. And then we talk about care for the nature and green transition! We have two more similar sets of Wireless Sculpt Comfort Desktop USB Keyboard and Mouse Bundle and we plan to open one of the healthy dongles and to measure the broken element which will cost some cents and then change the broken capacitor and fix the other lane damage that is obvious. Where one can find circuitry documentation of the dongle. This is the least that microsoft can do after they produced such a stupid dongle. Why stupid dongle? Because if you(microsoft) are aware that you cannot provide spares at least make it compact and not so easy to break all other companies on the market for example!
2 votes Report a concern Lina Vendette 11 Reputation points 2022-11-17T13:32:04.853+00:00Hi, I have a similar issue. My dongles broke inside my pc and I had to use tweesers to remove it. With the answers I am reading, I will never by Microsoft hardware again and will definetly tell everyone I can.
2 votes Report a concern Patrick Doelle 10 Reputation points 2023-04-18T14:29:26.0866667+00:00We ordered a bunch of these keyboards for my company, and these long dongles inevitably break when someone forgets to remove it before throwing it in their bag at the end of the day. We have moved to Logitech kb/mouse that have a low profile "Unifying Receiver" dongle with the ability to pair with another kb/mouse. This makes the dongle replaceable!